Refund policy

Our Commitment 

At Glideworks, we take pride in supplying high-quality door and window hardware. Your satisfaction is important to us, and this Return & Refund Policy is provided in addition to your rights under the Australian Consumer Law. 

Returns 

We accept returns within 30 days of the purchase date, provided that the item: 

•  Is in its original, unused condition. 

•  Is returned in its original packaging with all accessories and documentation. 

•  Is accompanied by proof of purchase (such as your order confirmation or receipt).

 How to Request a Return 

Before returning any item, please contact us at Glideworkparts@gmail.com to request a Return and return instructions. 

Returns sent without prior authorisation may not be accepted. 

Refunds 

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your financial institution. 

Exchanges 

If you receive an incorrect item or a product that is faulty, damaged, or defective, we will arrange a replacement or exchange at no additional cost to you. 

Non-Returnable Items 

Unless the item is faulty or does not meet the guarantees provided under the Australian Consumer Law, we cannot accept returns for: 

•  Custom-made or special-order products. 

•  Products that have been installed, modified, or used.

•  Clearance, discounted, or final sale items. 

Incorrectly Ordered Items 

If you have ordered the wrong part or purchased a product that is not suitable for your application, you may return it within 30 days provided it is unused, uninstalled, and in its original packaging. 

The customer is responsible for all return shipping costs associated with incorrectly ordered items. Original shipping charges (if applicable) are non-refundable. 

Faulty or Damaged Products 

If your order arrives damaged or faulty, please contact us as soon as possible at  Glideworkparts@gmail.com. Where possible, include your order number, a description of the issue, and photographs of the product. 

Under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund where a product has a major failure or does not meet the consumer guarantees. 

Return Shipping 

Customers are responsible for return shipping costs when returning an item because it was ordered incorrectly, is no longer required, or is not suitable for their intended application. 

If the product is faulty, damaged, or the incorrect item was supplied by Glideworks, Glideworks will cover the reasonable cost of return shipping. 

For your protection, we recommend using a tracked shipping service, as Glideworks cannot be responsible for items lost or damaged during return transit. 

Contact Us 

If you have any questions regarding our Return & Refund Policy, please contact us: Email: Glideworkparts@gmail.com